- The Next Big Thing, VRM is Vendor Relationship Management (think the flipside of CRM) which is essentially about people power - giving customers control over their data. It's a concept attracting interest for how it would play for public services. (think personalisation, change-of-address services). Read the FAQ, check out a one-pager, follow Doc Searls' VRM Project, see William Heath's take, read the discussion on the Public Strategy blog.
- Tim Davies' wants your suggestions on overcoming the challenges to online engagement in government – add your comments to the wiki here.
- Emma Mulqueeney's snapshot of UK Government use of social tools and Press Office involvement - an interesting little summary of current activity (via the Governing People group blog)
- Alan Mather (ex-eGovernment Unit) releases his 'mythic' 2003 Enterprise Architecture for Government white paper. See this ntroduction here from Sun's Wayne Horkan: 'Anyone and everyone interested in UK Government IT should read this document, I'm sure many of you would be shocked at how visionary the paper is, and how relevant it still is after six years.'
- The UK Parliament website blog unveils the new Hansard beta. Give them your comments.
- 10 Must-haves for your social media policy (via FutureGov) '10 tips will help you steer clear of pitfalls and allow you to focus on what’s important: engaging the customer'.
- T-Gov minister Tom Watson blogs his resignation letter and reveals Angela E. Smith (the last Local eGov minister) will be his replacement.
- The public don't know about your wonderful eGovernment website, says a new survey. Mick Phythian got hold of the report here and isn't overly impressed.
- Australia's government holds a National Change your Password Day.
- Finally, the Twitterverse visualised (via Steve Dale)
Cheers Ian. I do also recommend checking out HMLO's various statements which are warming to the VRM theme - the Liam Maxwell CPS paper, and recent speeches by David Cameron and Pauline Neville-Jones. Links here - http://bit.ly/Suc7H and http://bit.ly/q1DYX