Ian Cuddy

digital content / media / post-egovernment and other things

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Jack Pickard Remembered

January 17th, 2010 · Legends

A short while ago I received a phone call from Nick at PSF, who’s asked me to share the very sad and painful news that our friend Jack Pickard passed away over the weekend, following a suspected heart attack.

Jack PickardNo doubt like everyone else, I’m really shocked and stunned by the news  - I was in contact with Jack only the other day, and as usual, he was cracking jokes and making me laugh out loud with his wicked sense of humour.

Jack, without question, was one of the most wonderful, funniest, wittiest, coolest, entertaining people I’ve ever met, a fantastic person to work with at PSF and an awesome blogger.  Let’s hope his pages stay online forever and ever.   All in all, an amazing character and truly one in a million.

My thoughts go out to his wife Tracey, his kids, family, all his loved ones.

Thanks Jack for all the inspiration and all the laughs. You’ll be greatly missed, and just as greatly remembered. RIP.

Jack's Facebook page
Jack on Twitter - @thepickards
Jack's blog

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Becta's Home Access Scheme: Does Not Compute

January 13th, 2010 · digital inclusion

So, 2010 has kicked off with a bang, and by bang, I mean possibly the most unfathomable piece of Government ICT policy ever produced. Namely, the latest plans to drag the masses (poor, tired, huddled and anyone else) kicking and screaming into the brave new digital age:  Say hello to the Home Access Scheme.

Computer FailHAS was launched to great fanfare this week by no greater or lesser personage than Gordon Brown, who first announced this particular pork barrel initiative back in 2008.  The wheeze in question is a £300m plan to hand out  free laptops and broadband to more than a quarter of a million households.  The scheme represents the latest in a long line of government attempts to close the 'digital divide' - a form of social experiment to test whether home access to ICT could improve education, employment and social cohesion.  As Stephen Crowne, Chief Exec of the Government’s schools ICT body Becta, commented at the launch this week:

“The benefits of technology are clear, but it is vital that children are not excluded from access to technology – whether at school or, just as importantly, in the home. The Home Access programme seeks to support this aspiration, by offering this opportunity to more families.”

Which is A Good Thing, except that a) the Government has already spent a significant amount of money on trying to get families online, b) the country is in debt to the tune of hundreds of billions of pounds and c) unfortunately the Government’s record on offering ’opportunities’ such as this isn’t exactly pristine. Let’s quickly jog our memories:

Computers Within Reach (2000-1)
A £15m Government pilot initiative, led by David Blunkett, to give 100,000 low-cost, refurbished computers to low-income families in the poorest neighbourhoods. Following a rash of bad publicity and horror-story complaints from those fortunate enough to get a PC, the scheme was shelved in 2001, after reports that the PCs were being sold onto the black market and having delivered only 24,000 computers at a cost of £7.1m.

Wired Up Communities (2000-3)
A £15m Department for Education and Skills initiative which provided new and recycled PCs and internet connections to 12,000 homes in disadvantaged communities.  Months after the launch, the project ran into the first of many difficulties due to logistics, insuring computers and contractual problems with suppliers. A survey of 200 participants found "very few (four)" had changed their employment situation, with only one of them suggesting the WUC technology had contributed to the change.  The DfES subsequently abandoned a national roll-out.

Individual Learning Accounts (2000-1)
A £260m flagship project to provide subsidised adult learning in skills such as ICT, which ran £93m over budget before being suddenly shut down a year later due to widescale criminal fraud.

NHS Direct Kiosks (1999-2005)
Announced by the-then PM Tony Blair, this initiative aimed to extend NHS Direct through 620 touch-screen public information points, positioned in supermarkets, libraries, sport centres, pharmacies and hospital waiting rooms. Only 180 were ever installed, with evaluations putting take-up at 7%. In 2005 NHS Direct scrapped the kiosks to landfill.

Home Computing Initiative (2004-6)
A successful national PC leasing scheme designed to give families the opportunity to access ICT at home.  Suddenly scrapped overnight by Gordon Brown in March 2006 without warning or consultation with industry, resulting in hundreds of job losses across the nascent HCI sector.

Now fast forward to the latest initiative. The Home Access Scheme has been allocated £300m to help around 270,000 families up to 2011, though the original objective, stated back in 2008, was to help one million children.

Denise Athow at ITProPortal has done the math, and her calculations show this works out at £1,111 per unit (or, say, policy intervention), making these altogether rather expensive publicly-funded laptops (and before anyone asks, they're not even Macs.)  Like Mark Taylor, CEO of Sirius Corporation who warned Becta, the Government’s schools ICT body, 2008 about the scheme’s costs back in 2008, Denise reckons a laptop with a year's worth of broadband thrown in doesn't need to cost more than £275 plus VAT and delivery.  A public sector purchasing power fail?

On closer inspection, it appears the  HAS scheme works by giving parents a prepaid payment card, worth up to £528, to use towards the retail cost of a laptop and/or internet access. Thus at least 50% of the £300m budget for HAS is expected to be swallowed up by supplier mark-up, management, administration (HAS is being run by Capita) and consultants‘ fees.

The prospect of this seems to have set off alarm bells at Becta, which in June last year wrote to every English council encouraging them to set up schemes to bulk buy laptops on behalf of parents.  Strangely, only three local authorities  - Durham, Hull and Shropshire - took up the offer.

I'm also indebted to @watfordgap who points out here that the PCs offered by the six HAS 'approved suppliers' are all Microsoft and all new kit.  Whatever happened to the Government's commitment to the open source and Green ICT agendas?

Furthermore, despite the Government presenting this as a ‘free laptops and broadband’ scheme, there’s actually nothing to stop parents buying desktop PCs instead, even though the plan is for children to bring their portable computer into school.

TalkTalk, the Carphone Warehouse ISP, has criticised the scheme as ‘muddled thinking’, highlighting that while trying to encourage disadvantaged families to get online, the Government has decided to introduce a regressive ’Phone tax’ which will hit the poorest families the hardest.

In a further little twist, although Becta regards council support and engagement as important to help families get the most from HAS, it transpires, according to this information note to councils [PDF], there's no cash left in the kitty for this.   'There is no direct funding allocated for the administration or promotion of the scheme', says the note. 'Local authorities will need to look to existing structures to coordinate this work.'

Doubtless To Be Continued...

UPDATE - 14 Jan 2010

The national expansion of the Home Access Scheme followed six-month trials in Oldham and Suffolk, which saw over 11,500 grants and were hailed by Becta as a 'success'.

I tried to track down any evaluation reports or studies published about these pilots. I found none. However in a triumph for Google journalism, I did manage to unearth some interesting findings buried away in the December 2009 issue of Oldham Council's 'New Deal for Communities' newsletter. And I quote:

"Lifelong Learning in Oldham asked the NDC to evaluate the scheme through a questionnaire.... The Oldham evaluation throws up some very positive and valuable statistics, highlights some gaps in existing services, and teaches some valuable lessons for the national scheme."

Namely...

"67% of respondents stated that their whole family are benefitting from using the new computers.
33% state that it is the children who are using the computers.
86% of children whose families received a computer through the scheme stated that the equipment was used by their children to do their homework."

Given the Government's primary objective for HAS is for children to use the PC for homework, this seems to show the scheme has a one-in-7 failure rate. Extrapolting these findings to the national scheme, this suggests nearly 40,000 PCs, costing over £2 million, will not be used for the purpose intended.

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Number-Crunching: Digital Inclusion

December 15th, 2009 · digital inclusion


£30m


Amount pledged by Gordon Brown to get the most disadvantaged people using the internet.

£30m


Amount slashed from budget for free bus passes for pensioners and disabled people in London.

(With thanks to @idf50 and apologies to Private Eye.)

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Time for a Twitter Profile Change

December 2nd, 2009 · Uncategorized

This will probably come as a bit of a surprise to many, but after four enjoyable, amazing years as Chief Editor of Public Sector Forums, I've decided to go self-employed.  Though I'll no longer be officially employed by PSF, I'll still be contributing on a regular basis - there's zero animosity involved and I'm still great friends with everyone there.

While it's always sad to leave a job you love, I'm also excited. It means I'll now be able to pursue a whole load of Web 2.0 projects and ventures which I've been itching to do for some time.

So what now? I'll be continuing the Public Sector Data Breach log (soon to be revamped – watch this space) which, I have to admit, surprisingly, far from being a source of embarrassment has actually become something of a huge hit with the public sector readership. I've lost count of the  enquiries I've had from government departments and councils wanting to re-use this to promote information security to staff - the thing even gets circulated around HMRC senior management and 22,000 of their staff, so I want to do this justice.  And it'll be open data.

With PSF's blessing, I'm also taking over and building up the UKGovOSS.org open source government social network I set up in August, and running this as an independent project. Though it's now got around 130 members, I need to reinvigorate this community, bring on more of what you could call stakeholders and ensure it's sustainable for the long-term, both financially and user-wise. The reason I set up UKGovOSS was never commercial - it was to act, basically, as a way to help PSF's public sector members just to talk to each other about using open source and meet those who could help them (though, for the record, it turned a profit from Day One and is a great case study of how social media can be readily monetized).  I feel I still haven't even scratched the surface of what I want to do with UKGovOSS and what it's capable of.

As for the other stuff I'm working on, more on that to come - I'll be calling for beta testers for these babies very soon. If you're interested in working with me, ping me at me@iancuddy.com or @iancuddy. Here goes.

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Public Sector Data Sharing - More Developments

December 2nd, 2009 · Uncategorized

While penning an update for Public Sector Forums on the 'Effective Partnership Data Management' project I blogged about recently, I was alerted to the fact that a government review of information sharing legislation around benefits data is currently underway.

Given the public kerfuffle and subsequent climb-down earlier this year over the Coroners Bill, I hunted high and low for press releases, reports, or in fact  anything about this new review. I found nothing, well except for a mention buried away in the latest Housing Benefit and Council Tax Benefit General Information Bulletin [PDF] from the Department for Work and Pensions to council benefit staff, dated 23 November.

The review, says the bulletin, commenced 'recently' and' was prompted by growing requests from LAs keen to make use of customer data in order to deliver joined up services, or to provide more targeted take up campaigns'. It goes on to say

"The review aims to find out more about the circumstances where sharing data could be beneficial to customers and LAs. What would LAs like to do with customer data if the law allowed it? How far could service delivery be improved? What would customers be happy with in terms of sharing their personal data? We would like to build up a good picture of how customer data could be used to good effect, and how this might impact on LAs and on customers. We would also like to hear about any schemes where LAs have been able to deliver services more effectively by re-using customer data. Are there any models that can be replicated in other areas? Does customer consent work? Are these schemes operating as well as they might, or is the legal framework still proving difficult to work within?"

Councils (or those of the audience who picked on this) have been duly invited to give their input, though the consultation appears to be working to condensed timescales, as the deadline for LAs to respond to DWP is Wednesday, 16 December 2009 (i.e. now two weeks away).  By which time, the final version of the  Government's new IT Strategy will, of course, have already been published.  Unfortunately there's no mention of when the DWP plans to go about asking customers what they think about this. Though if they do, it'll have to be pretty sharpish as according to the bulletin, the Department is due to report the findings of its data sharing review in the New Year.

Now call me old-fashioned, but from a public/citizen point of view, I don't see how I  can possibly follow what's going on with my data any more.

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Sums Gone to Iceland: One Year On

October 30th, 2009 · Uncategorized

(Latest article for Public Sector Forums.)

A whole year has passed since almost £1 billion of local government money was sucked into a financial black-hole following the collapse of the Icelandic banking system.

So how are things faring with the battle to recoup the cash trapped in frozen Icelandic bank accounts?

Over to the Local Government Association, which has been co-ordinating the efforts of all the 128 UK local authorities who invested £954 million in Iceland (with individual sums ranging from £1m to £50m).

A few weeks ago, to mark the first anniversary of the Icelandic meltdown, the LGA announced some £70m of the £1bn sum had been repaid to councils so far, with 'at least' a further £30m expected by the year end. These initial payments came from the UK-based Heritable and Kaupthing Singer and Friedlander (KSF) banks, which according to government research, together account for around 40% of the total invested by local authorities.

As for the monies tied into the other two failed institutions, Iceland-based Giltnir and Landsbanki, the possible outcomes are more uncertain. The LGA said that councils were 'confident' the banks would have funds to repay councils, but 'were awaiting the conclusion of the winding-up process by the Icelandic authorities'. However it insisted: 'We fully expect that we will get the lion's share of this money back.'

Feeling the Heat

The LGA's announcement came days after it sent an update on the Icelandic situation to the Chief Executives of the affected councils. This including a copy of a letter dated 8 September to Local Government Minister Rosie Winterton, stating that 'while we continue to believe that our members will receive the majority of their deposits back, there remains considerable uncertainty about overall recoveries and timescales'.

In the letter, the LGA warned that government regulations allowing councils to defer the impact of any potential Icelandic losses would not cover budgets for 2010-11, which councils are due to begin work on imminently.  It estimated that according to a recent survey of LGA members, 'overall losses to English authorities would be in the region of £140m'.

While a 'very significant' proportion of this £140m would be absorbed by councils, said the LGA, a 'smaller number' of authorities would face 'significantly difficulty' in budgeting for losses. The minister was informed the LGA research suggested some councils expected losses 'could be as high as 20% of expected revenue expenditure for 2010-11'.

A further development last month came in the form of the Chartered Institute of Public Finance & Accountancy (CIPFA) issuing further guidance indicating a possible reduction in the percentage of Landsbanki loans likely to be recoverable. CIPFA estimated councils would recoup around 80% from Heritable, but advised the amount KSF would be able to repay could be as low as 50%. 

A Chill Wind Blows

Meanwhile the administration and wind-up of Landsbanki and Glitnir continues with, in the case of the latter, the LGA's legal advisers having, it is understood, until 26 November (originally 30 October 2009) to submit claims on behalf of all the councils. The most recent guidance suggests a 100% recovery from Glitnir by March, though some remain skeptical about the likelihood of this.

The outlook appears somewhat less positive for Landsbanki, where councils made the largest amount of Icelandic investments, some £364m.  In May, the forecast for repayment from Landsbanki was scaled down from 95% to 83%.  However, under recently-enforced Icelandic legisation, councils can now claim interest due up to 22 April 2009, with latest legal advice to authorities suggesting they use the Icelandic penalty rate of interest at 22%. This should potentially help to reduce the impact of the reduction by around half.

While the estimated recoveries from Landsbanki and Glitnir are relatively high, the treatment of councils as preferential depositor creditors is considered crucial. PSF has seen documents suggesting that without preferential status, recovery estimates for these two banks could fall to 33% for Landsbanki and 40% for Glitnir.  As the LGA stated in its letter to councils:

'We remain hopeful that whatever option is agreed, it will not ultimately impact on local authorities if preferential creditor status is confirmed. Current information continues to suggest that there are sufficient assets to repay depositors in full.'

Another factor to bear in mind is that debts with Glitnir and Landsbanki have now been translated into Icelandic krona, as at 22 April - when the rate was approximately 191 krona to the pound. As the rate today is around 204.2 krona, this will have an impact on the amount that local authorities will eventually receive. Councils must hope that Icelandic exchange rates continue to move in their favour.

Doubtless to be continued...

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Dissecting 'The Economic Case for Digital Inclusion'

October 26th, 2009 · Post-eGov

Accounting calculatorWe all want digital inclusion - so I was delighted to see the launch this week of the Race Online 2012 campaign by Martha Lane Fox, the Government's Champion for Digital Inclusion.

Of particular note is new research unveiled by the campaign which attempts, possibly for the first time, to quantify the potential financial benefits to the UK ( including government) from achieving greater digital inclusion.  The Economic Case for Digital Inclusion – an independent report by PricewaterhouseCoopers - estimates this to be worth a staggering £22 billion.

One of the 'key findings' highlighted in this report is that:

Government could save at least £900 million a year [their emphasis] in customer contact costs if all digitally excluded adults got online and made just one electronic contact per month.

The actual estimate is some £918m which, by anyone's measure, represents a significant sum of hitherto-unidentified government efficiency savings.  So how did they arrive at this?

According to the report, the figure refers to 'the potential efficiencies that can be derived from switching contacts and transactions to online channels' from more expensive ones.  As the research says, interestingly, in a section headed 'Evidence', 'from the perspective of public service transformation, digital inclusion is primarily an issue of channel strategy and migration.'

The £918m sum, says the report, is based on 'evidence from 19 local authorities' on 'average costs of transactions in different channels' gathered in 2008.

And unfortunately, this is where things start to get a little confused.

It begins on p.47 where an interesting table is provided giving a side-by-side comparison of these relative costs-to-serve. This apparently shows that on average, 'face-to-face' costs a hefty £10.53, 'telephone' £3.39, while 'online' comes in at an amazing 8p.

These are, of course, only one of many, often widely-varying estimates of transaction costs as Mick Phythian documented recently.  PwC could, for instance, just as easily taken figures derived from Socitm's national benchmarking exercise, which sampled far more councils, and were published in March this year and quoted by Martin Greenwood in his presentation a few days ago at the Government 2010 conference.  (Socitm's research, just for reference, put the average cost of servicing face-to-face enquiries at £6.56 and web transactions at £0.27.)

The source of PwC's research is given in a footnote as 'Customer Contact Profiling Report – ESD Toolkit' by 'Aston Campbell Associates 2008'.  Sadly the link given in the report doesn't work, however following some quick Googling I was able to track down this particular research. I believe PwC meant to link to what this PowerPoint presentation from June 2008.

Slide 7 of the presentation, headed 'Channel Costs' indeed shows face-to-face contact costing on average around £10.56. But on closer inspection, it transpires this was just the figure reported by the London Borough of Lambeth, one of the 19 councils surveyed.  Next to this is an entirely different figure from Chorley Borough Council who put the cost at £6.49 - tying in nicely with Socitm's estimate. PwC seem to have chosen to ignore this, which is slightly odd.

The 8p cost for 'online' contact and transactions cited in The Economic Case for Digital inclusion is also a complete mis-reading of the original research.  The 8p doesn't refer to 'online' - it's for contact solely via web forms that are integrated with councils' back-office systems.  In fact, this same presentation highlights that when councils measured the average cost of dealing with email enquiries, this came out at a whopping £6.33.  Which according to the research, makes email actually more expensive than face-to-face contact.

Another rather significant finding of the research, which I failed to find in the PwC report, was that those most likely to be among the 'digitally excluded' were also those least likely to shift channels, which would dampen expectations for potential efficiency savings.

None of this should really come as a surprise to anyone with an interest in customer contact in government, not least PwC as a major provider of consultancy on Transformational Government.  As this landmark UK government study highlighted back in 2006, if electronic services aren't integrated, meaning that councils have to manually re-key electronic data into back-office systems (still extremely common in local government), the true cost of a web transaction can exceed contact by other 'traditional' channels.

Channel shift isn't simply a case of getting people who don't use the web to make electronic contact with government and bingo, efficiency savings. As Bad Science would say, I think you'll find it's a bit more complicated than that.

You can download the PwC report here.

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Data Sharing: A Debate Not to be Missed

September 22nd, 2009 · Post-eGov

I'm hugely excited by this. Sir David Varney, Gordon Brown's personal advisor on Transformational Government and architect of the Government's approach to data sharing, personalised public services and transformation in general is to face his critics in a public debate next month.

In a rare public appearance, Sir David - a man with a whole agenda and industry named after him - will go head-to-head with, amongst others, none other than arch-nemesis Ian Brown, one of the authors of the Rowntree Database State report.

The discussion, going by the title of Data Sharing or Database State? takes place as part of this year's forthcoming Battle of Ideas festival.

All very timely too, given a whole new public discussion on government data sharing, public privacy and the implications of the 'transformational' agenda now seems to be taking shape. Even to the point where I turned on the TV the other day to see Philip Schofield moderating a debate about the Vetting and Barring Register on the This Morning sofa, as only he can.

Following the Government's point-blank dismissal of the Rowntree report, it's encouraging (if not nothing short of a miracle) to see very senior policy makers, for once, actually being willing to engage in public debate about data sharing, particularly at a forum such as Battle of Ideas.  It brings to mind a memorable moment last year at a Public Sector Forums conference on identity when Meg Hillier, the ID Cards minister at the time, pronounced:

"The debate has already happened, the 2006 [Identity Cards] Act is passed and further opposition is pointless"

– a view apparently not appreciated or endorsed by all those present.

So congrats to Jo Herlihy, organiser and chair of the Database State debate session for securing Sir David's attendance. This should definitely be one to watch. The only thing is, why do I get visions of Sir Bonar Neville-Kingdom addressing Open Tech 2009?

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The most intrusive Government database ever?

August 7th, 2009 · Post-eGov

Very quietly last week, the Government published this report. It's worth reading because it sets out plans to build what is effectively the ultimate 'Big Brother' database.

The project, being led by the Department for Communities and Local Government, is called EPDM, short for 'Effective Partnership Data Management'.

Though sounding fairly innocuous, EPDM has been described by those involved in the project as the 'silver bullet' for the public sector's data sharing problems.

The remark came from consultants Xantura, who were commissioned by the Department for Communities and Local Government last year to develop what they called

'a strategy and programme of work to challenge assumptions and constraints to the sharing of data between public sector agencies'.

The plan, it now transpires, is to give every individual an ''Integrated Citizen Record' which will track their every interaction with government and trigger automatic alerts to other databases on any change.

At the centre of this is the 'data-sharing platform' which will enable police, councils, NHS bodies and other government agencies to exchange personal information they hold on citizens.

According to the report, information currently stored in separate databases will be funnelled into a network of local 'data hubs' run by Local Strategic Partnerships. (LSPs by the way are non-statutory bodies, led by councils, which bring together government, voluntary groups and private businesses to tackle local issues).

Like a souped-up version of the Identity Cards database, EPDM will create a central record of all information held on a citizen using, says the report, 'regularly refreshed data sets extracted from LSP partners' systems'.

Similar to an advanced version of Gordon Brown's Tell Us Once project, the single change of circumstances service currently being trialled by government, EDPM will notify each partner agency of any changes to any database.

Proponents of the project claim the plans will 'significantly improve service delivery' and lead to 'improved outcomes' by 'proactive targeting of services' based on 'advanced analytics' and 'automatic triggering of citizen event notifications'.

In other words, public bodies would have such detailed information about citizens they would able to 'predict' needs and take pre-emptive action.  The project proposes to test a series of what it calls 'intervention campaigns'.

However there is a further twist in that the EPDM system will have a further, core explicit purpose, namely to spot benefit fraud.

The EPDM 'data hubs' will enable records in different databases to be linked, helping to identify irregularities and discrepancies which could indicate fraud, similar to the National Fraud Initiative's 'fishing expeditions'.

According to the plans, a prototype system would be built to enable 'controlled searching across partnership data'.

The CLG report estimates that trialling the system with five Local Strategic Partnerships could save over £1 million alone in reducing fraud and overpayment of Housing Benefit.

The Department last week invited bodies to come forward to volunteer to act as pilots 'as part of a coordinated EPDM programme'.

The legal basis of the project is, however, not yet clear, as are the details of exactly who (and how many people) will be able to access these extensive – and potentially lucrative – pools of detailed personal data.

The CLG stated in its report that access would be 'strictly' controlled and the chosen solution would need 'to implement a rigorous set of control and audit reporting to eliminate inappropriate use of data. These reports will enable administrative users to view all data accesses that have been made – by whom and by data sharing protocol.'

It added: 'In this respect the solution will implement a data sharing control infrastructure that will limit access to data through either pre-approved data sharing protocols, created and managed in the system and through data sharing consents, once again recorded and managed within the system. '

The detailed report on the EPDM programme published on 30 July can be downloaded here.

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Links of the Week: Too Busy to Blog Edition

August 3rd, 2009 · Linkrolls

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